PRIVACY POLICY

Baloyi Legodi and Malele Registered Counsellors (Pty) Ltd

Registration Number: 2025/0306058/07
Effective Date: 2025-07-06

1. Policy Statement

Baloyi Legodi and Malele Registered Counsellors (Pty) Ltd (“BLM”, “we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA). This policy sets out how we collect, use, and protect your personal data.

2. Purpose

This Privacy Policy explains:

• What personal information we collect;
• Why and how we process it;
• Your rights under data protection laws;
• Our obligations to you as a data subject.

3. Scope

This policy applies to all users of www.blmpsychservices.co.za and any individuals who engage with our services, including via email, online forms, or telephonic contact.

4. Information we collect

We may collect and process the following personal information:

• Full name
• Email address and phone number
• Information voluntarily submitted through contact or intake forms
• Correspondence sent to us via email or online platforms

No sensitive personal data is collected via cookies or automated tracking tools.

5. How we use your Information

Your information is used strictly for the following purposes:

• Responding to enquiries and service requests
• Scheduling appointments or consultations
• Providing counselling or assessment services
• Internal recordkeeping and communication
• Compliance with legal or ethical obligations

6. Data Storage and Security

BLM stores personal data securely using:

• Password-protected systems
• Encrypted online tools and storage platforms
• Limited access for authorised directors only

We retain data only as long as necessary for service delivery, legal, or professional requirements.

7. Information Sharing and Disclosure

We will not sell or rent your personal information.

Disclosure will only occur:

• With your explicit, written consent
• When legally mandated
• When necessary to prevent serious harm to you or another person
• In the case of professional referrals (with your knowledge)

8. Your rights under POPIA

You have the right to:

• Request access to the personal information we hold about you
• Correct or update your personal data
• Request deletion of your information (where permitted by law)
• Withdraw consent for processing (except where legally required)

To exercise these rights, contact us at info@blmpsychservices.co.za.

9. Cookies and Tracking

Our website does not use tracking cookies or analytics tools. Any data submitted is provided voluntarily via our contact or intake forms. No browsing or behavioural data is collected.

10. Third-Party Links

Where our website links to external sites, we are not responsible for their privacy practices. Users are encouraged to review third-party privacy policies independently.

11. Review and Updates

This policy is reviewed annually or when significant changes occur to business practices or legal requirements. Updates will be posted on our website.